Change Of Mind Returns
At Petit Enfant we understand that sometimes things don't turn out as you expected, or that you (or your kids) can change your mind. With us you can shop with peace of mind, knowing that anything you purchase from our store can be returned to us for a refund within 14 days of receipt of your order.
To return an item:
Post the item/s back to us, along with your name and the order number for a full refund of the purchase price (less shipping charges). Please return the item/s to:
Petit Enfant
2/53 Salisbury Rd
Asquith, NSW, 2077
N.B. When posting your order, please ensure that the item/s are well packaged to ensure that the item/s arrive undamaged. Petit Enfant reserves the right to refuse a refund if the item/s are returned in a damaged condition. Any item/s returned unpackaged and/or with address labels stuck to the product or its packaging will be automatically returned to sender.
4. We will issue a refund within 7 business days of receiving your returned items. Please allow for extra time during peak seasons.
5. If a parcel is "returned to sender" the buyer will be liable for the $10.95 fee charged to Petit Enfant by Australia Post.
6. If a parcel is returned to Petit Enfant under any circumstance including late arrival of a parcel, then the buyer is liable for the return postage costs as well as a restocking fee which is dependant on the size of your order. Petit Enfant will refund the buyer the initial sale value less the return shipping fees (if applicable), restocking fee and original postage costs.
Please note to qualify for a refund the item/s must be received by us in its original packaging; unused, unopened and in brand new condition. We reserve the right to refuse a refund if any of the items returned have been opened or are not in sellable condition.
- The return postage will be at the expense of the buyer.
Please note:
- The item/s must be received by us in its original packaging; unused, unopened and in 'as new' condition. We reserve the right to refuse a refund if any of the items returned have been opened or are not in resellable condition.
- The return postage will be at the expense of the buyer.
If your item arrives to you faulty or damaged, please contact our Customer Service within 7 days and we will organise to have the item assessed. Once the item has been declared faulty or damaged by the manufacturer we will arrange for the item to be repaired or replaced, or where this is not possible, issue you with a refund of the purchase price. Please note that the damaged or faulty item must first be returned BEFORE the new item is sent out or the purchase price refunded to you.
For warranty claims:
1. Send an email to bonjour@petitenfant.com.au, providing your name, the order number and a detailed description of the fault or damage along with a photo of the faulty item(s).
2. Our customer service team will issue you with a Return Authorisation (RA) number, and provide you with details on how and where to send the product back.
3. Once the item has been assessed, we will send you the replacement, or issue a refund.
Please note this Damaged or Faulty items returns policy applies only if the product itself is damaged, and does not apply to damaged packaging.
Please note that most clothing and toys do not come with a warranty, unless the product arrives defective or damaged.
Petit Enfant does not accept any liability for any loss arising from the purchase or use of the product.